JW HOME SURVEYS LTD – Privacy Policy
JW Home Surveys Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
JW Home Surveys Ltd
88 Bank Road, Matlock DE4 3GL
Email: enquiries@jwhomesurveys.co.uk
Telephone: 01629 343169
We are the data controller responsible for your personal data.
2. What Information We Collect
We may collect and process the following information:
- Your name, address, email address, and telephone number
- Property details relevant to the survey
- Information provided during enquiries or bookings
- Payment and invoicing details
- Any correspondence between you and us
3. How We Use Your Information
We use your personal data to:
- Provide surveying services and prepare reports
- Respond to enquiries and manage bookings
- Process payments and issue invoices
- Communicate with you regarding your instruction
- Comply with legal and regulatory obligations
We will only use your data where we have a lawful basis to do so, including contract performance and legitimate business interests.
4. Sharing Your Information
We do not sell or rent your data. However, we may share your information with:
- Professional advisers or contractors where necessary
- Regulatory bodies or dispute resolution services (such as The Property Ombudsman)
- IT and software providers who support our business systems
All third parties are required to respect the security of your data.
5. Data Storage and Security
We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely using trusted systems and software.
We will retain your data only for as long as necessary, typically in line with professional and legal requirements.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request erasure of your data where appropriate
- Object to or restrict certain types of processing
- Lodge a complaint with the Information Commissioner’s Office
7. Cookies
Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings.
8. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
JW Home Surveys Ltd
Email: [Insert Email Address]
Telephone: [Insert Phone Number]
9. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.