At JW Home Surveys Ltd, we aim to provide a professional, clear, and reliable service at all times. However, if you feel that our service has not met your expectations, we welcome the opportunity to address your concerns.
How to Raise a Complaint
In the first instance, please provide a clear description of your concern so that we can fully understand the issue. You can contact us using the details below:
JW Home Surveys Ltd
Email: enquiries@jwhomesurveys.co.uk
Telephone: 01629 343 169
Website: jwhomesurveys.co.uk
What Happens Next
We will:
- Acknowledge your complaint within 3 working days
- Investigate your concerns thoroughly
- Provide a full written response within 15 working days, where possible
- Keep you informed if additional time is required (for example, where further inspections or investigations are necessary)
Further Review
If you are not satisfied with our initial response, you may request a further review. We will then issue our final viewpoint.
As part of this process, we may (at our expense):
- Arrange for another surveyor to review the matter
- Carry out additional investigations
- Seek independent advice through the Residential Property Surveyors Association (RPSA) or other relevant experts
We aim to provide our final viewpoint within 25 working days, although this may take longer in more complex cases.
Independent Redress
JW Home Surveys Ltd is a member of the Residential Property Surveyors Association (RPSA) and is registered with The Property Ombudsman for independent dispute resolution.
If you remain dissatisfied after receiving our final viewpoint, you may refer your complaint to The Property Ombudsman. This service is free of charge.
The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury
SP1 2BP
Telephone: 01722 333306
Website: www.tpos.co.uk
Email: admin@tpos.co.uk
Please note that complaints must be referred to The Property Ombudsman within 12 months of receiving our final viewpoint.